HarbieAutomation

FOR SMALL SERVICE TEAMS · PHILIPPINES + REMOTE

Every inquiry
gets a next step.

I help service businesses capture new leads, keep follow-ups from slipping, and hand the right work to the right person—without pretending AI should run the whole business.

Try the lead demo Talk through a workflow

Start with one workflow. Measure it. Then decide what to automate next.

A useful handoff, made visible01—08
  1. 01

    A new inquiry arrives

    Someone reaches out through your website, email, Facebook page, or a referral. Wherever it starts, it enters one clear path.

    • Website form
    • Email
    • Messenger
    • Referral
  2. 02

    It's captured and logged instantly

    The details land in one shared sheet or CRM within seconds, so nothing lives only in someone's inbox.

    • Tally
    • Netlify Forms
    • Zapier
    • Google Sheets
  3. 03

    The client gets a friendly reply

    Within a minute, they receive a warm confirmation that their message arrived and when to expect a real answer.

    • Gmail
    • Zapier
  4. 04

    Your team is alerted with the details

    The right person gets a short alert with who asked, what they need, and how to reach them.

    • Gmail
    • Discord
  5. 05

    AI helps organize, a person decides

    AI drafts a summary and suggests the service and urgency. It's flagged for review, never sent on its own.

    • OpenAI
    • Human review
  6. 06

    A person chooses the next step

    Your team approves the draft, edits it, or books a call. You stay in charge of what goes out.

    • Approve
    • Edit
    • Book a call
  7. 07

    Booking and follow-up, on schedule

    Confirmed visits go on the calendar, with reminders so fewer people forget or slip away.

    • Google Calendar
    • Gmail reminders
  8. 08

    Results on a simple dashboard

    See response times, new leads, and bookings at a glance, so we know what actually improved.

    • Google Sheets
    • Dashboard

Nothing important goes out the door without your team.

ONE PROCESS, CLEARLY OWNEDDESIGNED WITH YOU
Understand the process first Keep people in control Measure what changes

A NOTE ON THE WORK

Automation should
earn its place.

I start by finding where work gets stuck—not by adding AI to everything.

First we map the real process, check the tools and data involved, and agree on what “better” means. Predictable rules stay predictable. AI helps where language understanding is useful, with human review where it matters.

Tell me where work gets stuck

A GOOD PLACE TO BEGIN

Lead follow-up,
without the loose ends.

Bring new inquiries into one clear path: capture the request, organize useful details, prepare a relevant response, and make ownership visible. Your team decides what gets sent.

  • 01 Capture inquiries from the channels you already use
  • 02 Prepare tidy notes for your CRM or team inbox
  • 03 Draft a follow-up for a person to review
  • 04 AI voice / call agents that answer, book, and hand off calls Call Sofia ↓
Try the lead demo

AI VOICE / CALL AGENTS · TALK TO US NOW

Call our
AI receptionist.

Prefer to talk? Sofia picks up for Harbie Automation day or night. Tell her what keeps getting dropped in your business, from missed calls to slow replies to manual booking, and she'll set up a free discovery call. It's the same kind of call agent we build for clinics and small businesses.

  • 01 Leave your name, email and best number, then start the call
  • 02 Sofia asks about your business and what you'd like automated
  • 03 She notes a good time for a free discovery call
  • 04 You get an email summary, and we reply after we review it

About this call. Sofia is an AI receptionist for Harbie Automation, a real agency, so please use your real name, email and number: we'll email you a summary and follow up. She gives no medical, legal or financial advice, and nothing is final until we confirm by email. Your voice is processed by our provider Retell AI to transcribe and reply; audio only flows after you press Start and stops when you hang up or at about 3 minutes. Stored call data is set to strip personal details and is deleted after 30 days. Please don't share patient, health, payment or ID details on the call. How call data is handled

Harbie Automation · front deskLINE OPEN

Before you call

So Sofia knows who she's talking to, and so we can send your summary.

MIC NEEDED · HEADPHONES HELPHARBIE AUTOMATION

THE TOOLKIT

Familiar tools,
wired together well.

I build with dependable, widely used tools, so you aren't locked into anything exotic and someone on your team can always step in.

  • Automation

    Zapier

    Connects forms, sheets, and email in minutes.

  • Automation

    Make.com

    Visual, multi-step scenarios with branches and filters.

  • Automation

    n8n

    Open-source workflows you can self-host and own.

  • AI assist

    OpenAI (ChatGPT)

    Summarizes inquiries and drafts replies for a person to review.

  • Email

    Gmail

    Sends instant auto-replies and team alerts.

  • Data

    Google Sheets

    One shared log of every inquiry, with a dashboard on top.

  • Booking

    Google Calendar

    Bookings, confirmations, and reminders in one place.

  • Forms

    Tally

    Clean intake forms that feed straight into the workflow.

  • Web + forms

    Netlify

    Hosts fast websites and captures form submissions.

  • Messaging

    Messenger / Meta

    Brings page messages and lead ads into the same path.

  • Alerts

    Discord

    Instant team alerts in a shared channel.

  • Walkthroughs

    Loom

    Short videos that show your team how everything works.

The right tool depends on your process. We pick together, after we map it.

h.A small independent practice
by Harbie Benitez Abdulmuanp

THE PERSON BEHIND THE PROCESS

Built with a support mindset
and a systems view.

I work in technology support and studied civil engineering. Both taught me to look for the structure behind a problem: where information gets lost, what depends on what, and how to make a fix people can rely on.

That’s the approach I bring to automation—understand the handoffs, keep the setup maintainable, and make it easy for a person to step in.

TRY A SAMPLE

See what a clearer
handoff looks like.

Choose a fictional inquiry or write a short sample. The preview picks out useful details and suggests what a person could do next.

Demo only. Please use fictional data. This is a rules-based preview—not a live AI service—and it does not send messages or update real systems.

Sample lead / local previewNO LIVE CONNECTIONS

INCOMING INQUIRY

What came in?

Fictional examples only · 1,200 characters max0 / 1200
Ready when you are.
NO LIVE INTEGRATIONSYOUR DATA STAYS IN THIS BROWSER

03 / FROM IDEA TO OPERATIONS

Small steps.
Solid systems.

01

Understand the current process

Map the tools, handoffs, bottlenecks, and baseline before recommending a build.

LISTEN
02

Build around your real rules

Connect the right systems, validate outputs, and make human approvals clear.

DESIGN + BUILD
03

Test, launch, and keep learning

Check edge cases, launch carefully, monitor failures, and measure what changed.

SUPPORT

04 / START WITH A CONVERSATION

What keeps
getting repeated?

Share a little about the process you want to improve. We can start with a workflow review and decide whether automation is the right fit.

We reply by email, usually within one business day.

Your message goes to our inbox through Netlify, Zapier and Gmail, is used only to reply and for no marketing, and is deleted within 12 months if we don't end up working together. Please don't include health or other sensitive details. You can ask to see, correct or delete it anytime at habdulmunap@gmail.com. Privacy Policy · Terms